Local SEO

Reviews & Reputation Management

Reviews are the proof customers read and AI assistants summarize. Recent, specific reviews beat a high count from years ago.

4.8 out of 5 from 59 Google reviews Building websites since 2008300+ websites launched30 published case studiesTeam in Hooksett, NH

In short

Reviews and reputation management builds a steady flow of genuine customer reviews and responds to every one. We set up simple request routines after each job, write response templates in your voice, monitor Google, Facebook and industry sites, and help you handle negative reviews professionally, without incentives or review gating.

Why it matters now

AI answers about the best local provider lean on review volume, recency and what reviewers say. Reviews that mention your services and towns help both people and machines understand what you do well.

Scope

What is included

  • Review request routines by text and email
  • QR codes and links for in-person requests
  • Response templates and response management
  • Monitoring across Google, Facebook and industry sites
  • Negative review handling guidance
  • Review insights for service improvements
Process

How we do it

  1. Set upCreate request links and routines for your team.
  2. AskRequest reviews after every completed job.
  3. RespondReply to every review promptly and personally.
  4. LearnReport themes from reviews each month.
Questions

Frequently asked questions

Can we offer discounts for reviews?

No. Google does not allow incentives for reviews, and US rules on fake and incentivized reviews carry penalties. We build routines that earn honest reviews.

Can a bad review be removed?

Only reviews that break the platform's policies can be reported for removal. For others, a calm, helpful response is the best repair.

Find out what Google and AI assistants say about you

Talk to the Sprout team in Hooksett. We will run your buyer questions through ChatGPT, Gemini and Perplexity, check your Google profile, and show you the fixes that matter first.